Monday, September 29, 2014

Air India's lax regulation, lethargy & shoddy compensation leading to menace of misplacing baggage

New Delhi/Mumbai: The recent case of minister of state Nirmala Sitharaman losing her luggage on an Air India flight highlights a chronic problem hundreds of travellers face, especially on international flights.

While aviation regulator, the Director General of Civil Aviation (DGCA), and consumer forums such as the Air Passengers Association of India don't record incidents of misplaced luggage, airport employees and passenger representatives say baggage mishandling is rampant in international flights.

"My guess is at least 100 to 150 passengers suffer every week from the delayed delivery of baggage. India could be second only to the UK in terms of baggage loss," said Sudhakara Reddy, president of Air Passengers Association of India.
30/09/14 Mihir Mishra & Anirban Chowdhury/Economic Times
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