Monday, October 27, 2014

Passengers turn unruly as AI Mumbai-Riyadh flight delayed for 8 hrs

Mumbai: Air India Mumbai-Riyadh flight passengers sparred with airline officials on Saturday after they were delayed by eight hours. Some of the 230 passengers turned unruly and abused airline staff over the inconvenience.
Flight AI 921, which was scheduled for a 1pm departure, was rescheduled to 5pm as the incoming Riyadh-Mumbai flight departed late. The flight was further delayed due to air traffic congestion over Mumbai and then again as the Boeing 777 had an engineering requirement. It finally departed at 7.50pm, but not before the airport witnessed some ugly scenes.
An Air India spokesperson said the airline took care of its passengers and provided them lunch.
But airport sources said there were many passenger complaints. "Some were unhappy over the quantity of lunch. It was not possible to give extra to those who asked for it," said a source. The incident once again highlighted a common problem faced by the airline.
26/10/14 Times of India
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